Shipping Policy

Thank you for choosing The Floor Maintenance Company for your flooring needs. We are dedicated to providing excellent products and services, including reliable and efficient shipping options. This Shipping Policy outlines important details about our shipping procedures, delivery times, and related terms. By making a purchase from www.thefloormaintenancecompany.com (the "Site") or using our Services, you agree to comply with this Shipping Policy.

Shipping Methods and Delivery Times

We currently offer the following shipping methods within the contiguous United States:

Standard: Orders shipped via USPS Ground Advantage will be delivered within 5 to 7 business days after processing and order confirmation. Please note that processing time may vary depending on the availability of the product and may take an additional 1 to 3 business days.

Expedited Shipping: For customers who need their orders faster, we may offer Expedited Shipping in the future with delivery within 2 to 3 business days after processing and order confirmation. Processing time may vary and could take up to 1 business day.

Please note that delivery times for both USPS Ground Advantage and Expedited Shipping are estimates and do not account for unforeseen delays caused by weather conditions, natural disasters, or carrier-related issues.

Shipping Costs

Shipping costs for your order will be calculated based on the selected shipping method, the weight and dimensions of the products, and the delivery destination. You can view the shipping charges during the checkout process before finalizing your purchase.

Order Processing and Shipment Tracking

Upon placing an order, you will receive an order confirmation email, which will include the estimated delivery time and shipping method chosen. Please allow 1 to 3 business days for us to process your order and prepare it for shipment. Once your order has been shipped, we will provide you with a shipment confirmation email containing tracking details, allowing you to monitor the status of your package.

Shipping Restrictions

At this time, we only ship within the contiguous United States. We regretfully cannot deliver to P.O. boxes, APO/FPO addresses, or international destinations. Additionally, please note that some products may have restrictions on shipping due to size, weight, or other factors. If your order includes such items, we will notify you.

Order Changes and Cancellations

If you need to modify or cancel your order after it has been placed, please contact our customer support team immediately at 949-510-4182. We will do our best to accommodate your request, but please be aware that once an order is processed and shipped, changes or cancellations may not be possible.

Failed Deliveries and Address Errors

It is essential to provide accurate and complete shipping information when placing an order. We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer. In such cases, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

In the unfortunate event that your package is lost or damaged during transit, please contact us immediately at 949-510-4182 or thefloormaintenance@gmail.com. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.

Order Acceptance and Fulfillment

All orders are subject to acceptance, product availability, and verification of payment. We reserve the right to cancel or refuse any order at our discretion, in which case a full refund will be issued.

We value your satisfaction and are committed to providing a seamless shipping experience. If you have any questions or concerns regarding our Shipping Policy, please don't hesitate to contact our customer support team.